The mission of AUI Housing and Residential Life Office is to provide students with a quality residential experience that supports their academic goals and personal development. Housing and Residential Life seeks to creatively stimulate students’ growth and provide a safe and enjoyable residential experience.
One advantage of on-campus housing is its convenience. Students can easily access classrooms, faculty offices, recreational facilities, computer labs, and the library. In addition to the convenience of proximity, campus accommodations include television, Internet and telephone connections, and water/ heating costs are included in the housing fees. Equally important, students become a part of the learning community and a sense of connection is established by being offered a vast range of in-doors activities by Resident Assistants (RA) such as regular movie projection/debates, music evenings, cooking sessions, games tournaments and themed parties.
The Al Akhawayn Housing and Residential Life Office offers a variety of accommodation choices ranging from triple rooms to single studios. Rooms are fully furnished and heated. However, students are responsible for bringing their own bed linen and pillows.
Housing staff are available 24 hours a day/ 7 days a week to assist residents in making the best out of their on-campus experience. They are also responsible for ensuring that the residents respect the housing and university regulations, including quietness and smoking in dorms.
AUI Housing and Residential Life Office makes every effort to provide housing to all students. However, space is limited, and Housing and Residential Life Office cannot guarantee housing for everyone.
Who to call at the Housing and Residence Life Office?
· Male dorm supervisor: from off-campus 0535862066 or from campus Ext. 2066
· Female dorm supervisor: from off-campus 0535862063 or from campus Ext. 2063
· Manager: from off-campus 0535862062 or from campus Ext. 2062
On-Campus Housing officers :
· Front Desk of Building 38: from off-campus 05 35 86 3333/2053 or from campus Ext. 555/2053 for males and Ext. 3333/3154 for females
· Front Desk of Building 39: from off-campus 05 35 86 31 31/31 32 or from campus Ext. 3131/3132
Downtown Residence :
· Downtown Front Desk: from off-campus 05 35 86 33 00/33 01 or from campus Ext. 3300/3301
Off-Campus Residence :
· Off-Campus Residence Office: from off-campus 05 35 86 2045 or from campus Ext. 2045
Room reservation for new students
All Newly admitted students are requested to make their housing reservation prior to the move in days. A link to an online Housing Questionnaire is sent to all incoming pre-reg two students upon admission and preregistration confirmation to AUI. The Questionnaire must be filled out immediately to indicate housing preferences e.g., request a particular roommate. Housing and Residential Life Office assigns rooms based on a first come first served basis as well as availability and will make every reasonable effort to accommodate students’ requests but cannot guarantee all requests.
First-year students are assigned specific residence halls in which they must spend at least two semesters to develop a sense of living learning community( LLC). They are also urged to sign the “temporary housing contract” and hand it to the housing officers during the move-in days.
Students who prefer to live off-campus must notify Housing and Residential Life Office supervisors in advance. They must sign a release form indicating that they are not allowed to use the residential facilities and that they understand that, in the future, on-campus housing may not be granted to them.
Room reservation for continuing students
A Housing Calendar is communicated to all pre-registered and residing students before each semester and summer session starts. It includes information about deadlines for room reservations and cancellations. Every student is responsible for reading the information and abiding by the deadlines. Reservations received via emails are not accepted. Only online reservations, through the portal, are considered and students cannot make a reservation in the name of others.
Students who do not make the online housing reservation within the deadline will have to seek housing off-campus. They may write an appeal for housing re-admission to the supervisors who will share an appeal from with them and they should fill it out. If their appeal is accepted, they will be provided housing if available and under the conditions below:
· All other students (first-year student, exchange, and those who made the reservation) are lodged,
· If space is available (the initial housing accommodation is not guaranteed).
Length of students’ residency on-campus
The Housing & Residential Life Office does not guarantee housing for students with more than 8 semesters as residents in one of the university residences( Even partner external residences). To ease the transition of new students into university life and create a sense of community while assisting them in adjusting to their unfamiliar environment, students who have resided in one of the university premises for 8 semesters are advised to make the necessary arrangements for off-campus housing during their remaining time at the university.
This policy is also predicated on the fact that off-campus living can be a wonderful opportunity for junior and senior students to experience more independence and responsibility.
Housing is not offered to students who have been suspended from AUI for one semester or more or those who elect, for personal reasons, to take time off or reside off-campus. Re-admission into the university is not a guarantee for housing. Students who fall into these categories should submit an appeal to the housing office that will share with them an appeal form to be filled out. The assignment of students in these categories will be processed after honoring all eligible and new students and if there is on availability.
Important note :
Online housing reservations for the following categories of students will not be considered. They should submit an appeal to the housing office that will share with them an appeal form to be filled out. The answer to their requests will be communicated to them after a housing committee meeting.
· Students who have been housed in one of AUI residences for eight semesters,
· Students who withdraw from the University,
· Students who take time off, ( semester off)
· Students who were suspended,
· Students who choose to reside off campus.
Studio and Single Occupancy Requests
Due to the limited number of studios and single rooms, Housing and Residential Life Office cannot honor all requests. Applications are recorded on waiting lists and requests are processed on a first-come-first-served basis and availability. The waiting lists are updated on a semester basis based on the online reservations made for that specific semester. At the end of each semester, the waiting lists are replaced by new requests made for the following semester.
To enhance openness and promote transparency, all waiting lists for single rooms and studios are available online in the portal. Questions about the lists can be addressed to the Housing and Residential Life Office supervisors.
NB: Please be aware single and studio occupancies are NOT granted to students based on medical certificate or seniority. Additionally, students who benefit from need-based financial aid are not eligible to reside in single or studio double occupancies
Requests for Room Change
Students can request a room or roommate change during the semester by contacting the housing supervisors in building 39. The Housing supervisors process students’ requests in a systematic manner only if there is availability. Room changes are permitted starting from the check-in period depending on availability and the merits of each request.
To meet all requests and to effectively manage the university housing facilities, students are NOT allowed to change rooms without permission from the Housing and Residential Life Office supervisors.
· Students who change rooms without permission will be required to move back to their original rooms and will be charged a fine for any damage to the room they moved to;
· Students authorized to make room changes must be properly checked-in and out of their respective rooms in the presence of a housing officer;
· Students are requested to perform the room change 24 hours after they get the room change form from the housing supervisors. Failure to abide by this deadline results in room change cancellation.
Every reasonable effort will be made to honor room change requests. However, the changes depend on room availability.
Room type change withing the semester
Room type changes are honored by the housing supervisors only if there is availability of the requested type and the corresponding adjustment will be automatically calculated by the system to fit their new room type. Accordingly, students will be charged for the number of days they spend in each type of room they occupy starting the first day of check -in.
Housing cancellation :
· Students who want to cancel their housing must send an email to the housing supervisors at ( housingservices@aui.ma). Failure to do so, will result in maintaining the housing fees until an email is sent and the check out is performed.
· Students are required to indicate a potential check out date and share the reason they are leaving the university housing,
· Students must remove belongings out of the room, perform the total check out, and return the keys to the housing officer on duty.
· Students who have their belongings in the room and/or keep their room key are charged the corresponding fees until they perform the total check out,
· Housing clearance and adjustment calculation can be processed only after checking out, submission of the keys and assessment of damages, if any.
Housing cancellation Fees (Calculated based on type of assigned room) :
· Students who made the reservation, assigned a room, and did not cancel it though they did not check in are charged the housing fees until cancellation.
· Students who are assigned a room and decide to cancel their housing within the communicated deadline in the calendar are charged 5 % of the room type as a processing fee.
· Students who cancel their housing within the first two weeks after the communicated deadline will be reimbursed 80% of the paid housing fees,
· Students who cancel their housing during the registration days will be refunded 70% of the paid housing fees,
· Students who cancel their housing during the first two weeks after classes begin will be refunded 50% of the paid housing fees,
· Students who cancel their housing during the third or fourth week after classes begin will be refunded 25% of the paid housing fees,
· Students who cancel their housing after one month are not entitled to any refund.
Important :
· Students will remain financially responsible if they decide to cancel after the housing reservation and assignment.
· Students must send an email of housing cancellation to the housing supervisors. Course cancellation is not considered as a housing cancellation and students are subject to corresponding charges as explained above.
· Students who made the reservation and decide to take online classes must inform about their housing choice (stay on campus or cancel); otherwise, they will be charged the corresponding fees of the room they occupy.
· Students who cancel their housing after a disciplinary action will be treated based on the date when they received the decision.
· The Housing and Residential Life Office keeps the right to cancel the housing assignment of students who made the reservation but did not enroll. The housing cancellations fees will be applicable as explained above.
Once a student withdraws from AUI or changes his/her housing status, an adjustment will be made to the housing bill.
More information about Housing and Residential Life is available online at: http://www.aui.ma/en/housing-menu/regulations-policies.html
Vacancies and Room Consolidation
Al Akhawayn University is a residential campus, and requires housing for all eligible students, especially first-year students. Housing and Residential Life Office at AUI hopes to efficiently and effectively utilize all available spaces on-campus and other university owned residences to accommodate the housing needs of all students. It aims to assign each room in the residence halls to full capacity whenever possible. This practice allows providing housing opportunities to the highest possible number of students.
Each semester, housing vacancies occur for a variety of reasons such as roommate conflicts, change of a student’s academic plans, change of housing preferences plans, medical or other emergencies, academic and disciplinary decisions, etc. When such vacancies occur, rather than keeping free beds, Housing and Residential Life Office consolidates those vacancies into free rooms to meet other university housing needs. Therefore, Housing and Residential
Life Office shall proceed to move students residing alone in double/triple occupancy rooms, with available free roommates as needed. When such vacancies occur, it is the responsibility of students to find a roommate to share the room with. The housing and Residential Life office can help by providing information but cannot bring a roommate while the other student refuses to move.
At the end of the first two weeks of each semester, students who end up alone in double, triple, or studio rooms are contacted and provided with the names of students in similar situations. When a student is left without a roommate(s) during the first two weeks of the semester, he or she is given the following options:
1. Reach an agreement with another student in the same situation (students are provided with a list of potential roommates). This option allows students to find someone they can have a good relationship, For equity reasons, housing and residential life office, cannot designate the student who will move, but assures that the consolidation process is respected by both the involved students.
2. If space is available, and if there are no more housing requests, a student may request to remain in a double room alone. However, he or she must pay the full (not subsidized) single/studio room rate and keep the double/studio room as a temporary single for THAT SEMESTER ONLY. The same rule applies to students in other occupancy types. The student must sign a temporary occupancy commitment at the Housing and Residential Life Office.
If the Housing and Residential Life Office receives requests from off campus, suspended, semester off, eight semesters’ students, the 2nd option will be suspended until these requests are satisfied.
Students are given 48 hours to determine the option that is most fitting for their situation. All roommates must be approved by Housing and Residential Life Office supervisors.
3. Students who do not find someone to room with, a drawing is held to determine who will move and who will stay in a particular room. After the drawing, students are given 24 hours to perform the room change and move to the new room.
Any attempt on the part of the remaining students to discourage, refuse or intimidate a potential or newly assigned roommate shall not be tolerated and may lead to disciplinary action. If Housing and Residential Life Office staff receive information that a resident is discouraging prospective roommates, the student will be contacted, and a report is submitted to the Housing and Residential Life Office manager for disciplinary action which may include denial of housing privileges.
In the event of roommate conflicts, students are expected and encouraged to put effort and resolve their issues, but they can seek assistance to resolve conflicts from residence hall staff (Resident Assistant or Housing Officers). If conflicts cannot be resolved, it is expected that the roommate, who has the greatest issue with the living arrangement, moves to a different location. Students do not have the right to force a roommate out of the room, and any person doing so shall be brought before a Disciplinary Committee to answer for his/her deeds. Disciplinary action may result in housing denial.
Housing Types and fees
| Site | Room Type Code | Description | Fees / MAD |
| On-Campus | DB | Double room | 5880 |
| TP | Triple room | 3570 | |
| SG | Single room | 12800 | |
| S4 | Single room within Apart of 4 | 11600 | |
| L4 | Large double room within Apart of 3 | 5500 | |
| L6 | Large double room within Apart of 4 | 5250 | |
| SD | Studio double | 10500 | |
| SS | Studio single | 19750 | |
| ST | Studio triple | 7560 | |
| On-Campus(New Buildings) | ND | Double room New bldg. | 6762 |
| NL | Large double room / balcony New bldg. | 7350 | |
| NT | Studio double New bldg. | 12075 | |
| NB | Large studio double / balcony New bldg. | 13125 | |
| NG | Single room New bldg. | 14720 | |
| NS | Studio single New bldg. | 22713 |
Check-in
During registration/ Move-in days, each student must sign the check-in form of the room he/she is assigned upon possession of the keys. It is worth mentioning that the check-in forms are prepared prior to students’ arrival.
*Note: It is particularly important that students inspect their room condition immediately at check-in and report any damages that are not mentioned in the check in form to the Housing and residential Life supervisor in building 39. If nothing is reported within 30 minutes of taking possession of the room, the student will assume responsibility for any damage found in his/her room during the semester or later at check-out time.
Check Out
At the end of semester/session students who decide to leave the university housing must perform a total check-out from their rooms. Students are informed in advance about the check-out deadline and the procedure. It is important to keep in mind that the housing staff will not continue with the check-out if the student’s belongings are not removed.
During check-out, the Housing Officer/RA will use the check-in form prepared at the beginning of the semester to make sure that the room is in the same condition as it was in when the student took possession of it. The cost of fixing any damage done to the room or replacing any items that are missing will be charged to the student’s account in accordance with the check-in and check-out policies.
*Note: During the in-between semester breaks (fall and Spring/Spring and Summer), students must return their room keys even if they intend to keep the same room for the upcoming semester.
Resident Assistants Program
Housing and Residential Life is committed to creating a safe, healthy, and positive environment conducive to student personal growth and success through its Resident Assistant (RA) program.
RAs (Resident Assistants) are integral to the operation of residence halls management; therefore, they are asked to fulfill a variety of roles, including being a valuable resource for student’s residential life, creating a support system within the residence hall, and organizing social and educational activities that foster strong bonds within the community. RAs help students build their own community within the halls and contribute to maintaining a positive living atmosphere among the residents by promoting harmonious living and community building.
Living Learning Communities
Learning communities are university residential programs that connect students with similar academic interests, identity or passions. LLCs do not only improve students’ educational experience, but they also foster learning through group activities, establish a sense of community, and encourage support and respect of each other. Overall, the LLcs are golden opportunities for students to learn where they live, meet friends with similar majors and interests, enjoy special programs dedicated for their LLC. This aims to transform their residential setting into an active, supportive, and exciting place to live and learn.
Housing Rules and Regulations
It is the responsibility of each student to familiarize her/himself with, and abide by, the Housing and Residential life rules and regulations. These rules and regulations are in effect throughout the student’s stay in housing.
All students are expected to behave maturely conducive to a constructive living environment. Students who violate Housing and Residential life policies will be subject to disciplinary action, which in serious cases may include expulsion from housing or the university altogether.
In situations not covered by specific regulations, students should use common sense, and ensure that their conduct is consistent with what is expected from a mature individual. A good rule-of-thumb is:
“If it does not feel right, it probably is not right.” What follows are strictly enforced policies.
AUI Residential Hall Lock Out Policy
It is the student’s responsibility to always keep their room key with them.
Students who have lost their keys should check first with the Lost and Found (Security office in Building 9) before requesting the use of a passkey that is governed by a rule.
Students who are locked out must exhaust all possibilities for locating their room key, including contacting their roommates or waiting for them to return to the room, if the key was left in the room.
In the event a student is locked out, he/she should seek the assistance of a housing staff member at the front desk of building 38. The staff member will do what is necessary to unlock the door to the room. The procedure is as follows:
· The student must fill out the appropriate form available in Building 38.
· Students are required to present their AUI ID or a picture ID such as a driver’s license or CIN, to confirm that they reside in the room to which they are trying to gain access.
· Students are permitted a maximum of three lockouts per semester. These lockouts are subject to the fees below.
· Beyond the third time and in the event of key loss, a 300 MAD lock change fee will be charged to the student’s account.
Master Key Use Fees (subject to change) :
1st use: 50 MAD
2nd use: 100 MAD
3rd use: 200 MAD
Furniture Movement
Furniture in the common rooms is not to be moved or taken to individual rooms and vice versa. The furniture is intended to be used by all residents and must be kept in the common rooms. Violators will be fined 500 MAD. Repeated violations are referred to the Disciplinary Committee which may result in more serious sanctions including loss of housing privileges.
- Students are not allowed to move furniture from their rooms, under any circumstances.
- In case of need, the residents should discuss the need with their housing supervisor.
Off Limit Zones
- Students are not allowed to visit faculty or staff residences under any circumstance,
- Female students are not allowed inside male students’ residences,
- Likewise, male students are not allowed inside female students residences,
- Students are not allowed to gather near the French doors of the opposite gender
- A space of two (5) meters around French doors of the ground floor rooms is considered off limits to students of the opposite gender.
Violators of this policy are subject to serious disciplinary action, including suspension and expulsion from the university.
Room Inspections
AUI staff reserve the right to enter any room, without prior notice, to make repairs, inspect compliance with the health/sanitation standards, university regulations, and respond to an emergency. For campus safety, particularly in residential areas, inspections and room searches are performed in a systematic way and supervised by the Security Department with the presence of Housing staff and SGA members. The SGA members’ role during an inspection is to make sure that the inspection protocol is respected. They must only act as observers and must not participate in the search. However, in case of the unavailability of SGA members, inspections are performed without their presence.
Inspections check for compliance with the safety and security regulations in the University campus. Therefore, the University reserves the right to search rooms and belongings to enforce AUI regulations, using sniffer dogs if necessary. During the inspections, the presence of the residents is not obligatory, and the university reserves the right to inspect all rooms without prior notice, according to the service requirements. During inspections, students are treated fairly, with respect and dignity and their personal belongings are handled with care. If the room occupants are not present, a note is left explaining the reason(s) for accessing the room.
In case of the discovery of illicit substances in an absent resident’s side of the room, a written statement is immediately made by all individuals present in the room (e.g., resident, students, friends, visitors) to determine their responsibility. Any detected act or activity violating AUI policies or creating a health or safety risk is reported via official mail to the relevant administrative office.
Noise
All residence halls must be quiet, particularly at night. Hall Directors and RAs are notified of any noise disturbances including:
· Door slamming,
· Yelling and shouting in hallways,
· Disruptive music,
· Speaking to each other from windows or in hallways.
During final exams, all residents are expected to be considerate of others by keeping their noise level down. Failure to abide by the rules may result in room relocation during exam period and disciplinary action including loss of on-campus housing privileges.
Animals
Animals or pets are not permitted in all AUI residences, except fish in an aquarium.
Bicycles
Campus residents are not allowed to store bicycles in their rooms or obstruct stairways or other interior access areas. Bicycles should be parked in the back of building 38 away from the emergency exit.
Hosting Guests On-Campus
Students are not allowed to host overnight guests. They may however receive close relatives of the same gender between 8:30 AM and 8:30 PM after informing the housing supervisors. Students who wish to host their close family members may make a reservation by sending an email to reservation@aui.ma 48 hours (about 2 days) in advance. These requests can be approved if there is availability only.
It is important to mention that students are NOT ALLOWED to host their family members in their rooms despite the consent of the roommate.
Liability
The university shall assume no responsibility for the loss, damage, or theft of private property belonging to, or in the possession of, any student for any reason whatsoever, whether such losses occur in rooms, public areas or elsewhere in the residence halls. Students are advised to keep their valuables under lock and key and are encouraged to keep their doors locked even when stepping out of the room for a brief period.
University Storage
There is limited storage space available on-campus for current students to use to store their bulky belongings after check-out between semesters/ sessions and during summer break.
A student must meet the following conditions to benefit from University Storage:
· He/she must reside on campus.
· He/she must be registered and have made the housing reservation for the following semester or summer session.
He/she may store up to three items of reasonable size.
· He/she must reclaim the items within the period of storage pick up that is communicated to the student body via email.
· He/she must agree to pay 20 MAD per day after the period of storage pick-up, for a maximum of 10 days (about 1 and a half weeks).
· Any items that are not claimed after the 10-day deadline will be disposed of as the Housing and Residential Life Office sees fit.
Major Charges
Description Charge
Belongings left inside room/removal to storage: 500 MAD.
Belongings left inside the room after the student is notified: 1000 MAD
Lost key: 300 MAD
Frosted and/or dirty refrigerator: 100 MAD
Failure to return key at check-out time: 100 MAD
Damaged furniture: Cost of replacement + 250 MAD fine
Unclean room after checkout: 100 MAD per hour
Equipment Rental
Students may rent a refrigerator by sending an email to m.ouamchi@aui.ma. Students should note that there is a limited number of fridges available for rental. Rental cost is 400 MAD for regular semesters and 200 MAD for summer session .
Maintenance Services
Residents experiencing plumbing, electricity, heating system problems must submit their request online at: sd.aui.ma
For emergency maintenance issues, call Ext. 2600 or 777.
For telephone and network problems, students should fill out the Online Maintenance Request Form at: sd.aui.ma
For emergency problems only, call Ext. 666.
Medical and Non-Medical Emergencies
Housing Officers and Resident Assistants are ready to assist in emergency situations that require medical attention by informing physicians and by assisting patients. The Housing emergency service may be reached 24/7 by dialing 3333 or 05 35 86 3333 for external calls.
The housing Officers and Resident Assistants also handle other non-emergencies such as disputes and conflicts between residents by:
· Assisting in resolving conflicts in a civil manner,
· Leading discussion groups to resolve issues of concern to residents.
Laundry Services
There are washing and drying machines in the basements of Building 36 and 39. To do laundry, students are requested to contact the staff on duty at the laundry. Full service is offered in both laundries where you can present their ID, drop off your clothes, and detergent, and the attendant will take care of the washing, drying, and folding of your clothes.
The normal working hours for both laundries (36 and 39) on campus are as follows :
Laundry in bldg. 39 Laundry in bldg. 36
Monday: 10:00 a.m.–07:00 p.m. 10:00 a.m.–07:00 p.m.
Tuesday: 10:00 a.m.-07:00 p.m. 10:00 a.m.-07:00 p.m.
Wednesday: 10:00 a.m.-07:00 p.m. 10:00 a.m.-07:00 p.m.
Thursday: 10:00 a.m.-07:00 p.m. 10:00 a.m.-07:00 p.m.
Friday: 10:00 a.m.-07:00 p.m. 10:00 a.m.-07:00 p.m.
Saturday: Closed 12:00 p.m.-04:00 p.m.
Sunday: 12:00 p.m.-04:00 p.m. Closed
Lunch Time: 01:00p.m to 02: 00p.m
Room Cleaning Service
Rooms are cleaned once every month according to a set schedule. This service is free of charge. Students are advised to keep their rooms clean and tidy and are prohibited from placing trash in the hallways. Students may ask for extra cleaning by paying the amount of 50 MAD per hour at the business office and submit the receipt to GM at the basement of building 33.
Each resident is responsible for keeping his/her room clean. Students who keep dirty messy rooms or place trash in the hallways will be charged a hygiene violation fine ranging from 250 MAD to 500 MAD
Messy rooms will not be cleaned unless the residents tidy them up. A messy room is one that is disorderly with clothes, shoes, and or trash thrown all over the room or parts of it; on the bed, floor, desk, etc.
Persistent violators stand to lose the privilege of University Housing.